Will I turn glittery with this soap? Addressing Customer Questions!

May 07, 2017

Will I turn glittery with this soap- Addressing Customer Questions!.jpg

Whenever we craft and create products, we do our best to predict customer questions and concerns. We try to anticipate how the product will be received, which is why we offer a comprehensive FAQ page, an ingredients page, and a product care page.

Even with all of the information we offer, including on our blog and product descriptions, we still get questions from customers. We’re so happy when you contact us with your questions because it makes us better makers, providers, and allows us to offer service that is specific for you. Most of the questions we receive are in person at our shows, but we also get them via email and our social media accounts.

Some of the questions we receive are a little obscure, which is why we don’t just update our FAQ pages, but we thought it would be a lot of fun to share them (and answer them) here!

  1. Will the glitter on your soap turn me glittery or make me sparkle?
    1. No, we use cosmetic grade and biodegradable glitter solely for the aesthetic purpose of the soap itself. It will not adhere to your body….or make you a unicorn.
    2. *Side note – We use this same glitter (sometimes) in our bath bombs. This may get stuck to your bath tub, but it is easily rinsed off with water and a cloth.
  2. Will your soap wash off blood?
    1. To be completely honest, the context of how this question was asked freaked us out… A LOT, nonetheless, if the blood is on the body (such as a cut or scratch), then yes, our soap is no different than any other body soap in that it will wash off the blood. If this question was referring to fabric, then the answer is no. You would need a special blood enzyme stain remover for fabric. Just for the sake of precaution – our soap does not claim to stop bleeding or act as first aid equipment. 
  3. Will your products cure my eczema/acne/psoriasis?
    1. As much as we would love to boast that our products could do everything, maybe even your laundry, the reality is that our products are solely created for cosmetic purposes – to make you look younger and more beautiful than you already are.
  4. Is your soap made with lye?
    1. Yes, our soap is made with lye. It’s as simple as this: no lye, no soap. (FYI – Lye is the common name for sodium hydroxide.)
  5. Why did my bath bomb fizzle all out in my tub?
    1. Bath bombs are created as a one-time-use-only bathtub treat. Some people have broken the bombs to get multiple uses from them, but the bath bombs will not perform in the way they were intended to if they are broken.
  6. I’ve left my scrub open in the shower and now it smells weird/looks weird?
    1. While we use enough preservative in our oil-based scrubs to anticipate some water contamination (like wet fingers dipping in to grab more lovely scrub), you can never, ever leave any products open for water contamination. Where there’s water, there’s mold, mildew, and bacteria.
  7. I want to stretch my product, can’t I just add water and/or more oils?
    1. No, no, and please NO. Not only are you risking some serious contamination, you are messing with delicate chemistry and formulations. Unless you know the actual percentages and properties of everything inside of a product, you don’t take it upon yourself to change it. Think of it this way – if you’re making cookies and you’re out of eggs, do you just add more water?
  8. I only use liquid soap; I don’t buy bar soap because it’s dirty.
    1. Well, we actually wrote a whole blog entry about this, but in short – you’re way dirtier than your bar soap will ever be, unless you store it in the dumpster.
  9. Are your products natural?
    1. Ah, the famous natural question. The answer is yes and no. Did we pick our bar soaps and candles off of our magical bath and body bushes, nope; did we use ingredients derived from nature, yup; were those ingredients synthesized and decontaminated through various scientific methods, yup; do we use harsh surfactants, detergents, phthalates, or formaldehyde, nope. In short, NATURE + CHEMISTRY = BEAUTIFULLY SAFE.
  10. Do you have anything made with milk, beeswax, or honey?
    1. No. We are a vegan company who only uses botanical (plant-based) ingredients. The closest we get to breaking that law is the use of palm oil (from palm trees); however, we only use RSPO (Roundtable on Sustainable Palm Oil) which is responsibly sourced palm oil. [More about why some people don’t consider Palm Oil vegan here.] Milk, Beeswax, and Honey are all animal-derived ingredients, which is why they do not fit our criteria.
  11. Can’t I just melt my own wax and crayons to make my own candles?
    1. We encourage anyone who wants to be a maker to be a maker; however, anyone who plans on selling their products needs to do an incredible amount of product testing first. You can try whatever you please, but FYI on the DIY – crayons are created to be flame-retardant, so they will drown your wick.
  12. Do you have a shop on Etsy?
    1. No, we do not sell our products on Etsy or Amazon at this time. All of our products are sold directly to consumer from us through our website or at one of our tradeshows. We do not plan on joining Etsy or Amazon in the future. Our future plans consist on having independent sales representatives.
  13. How come you don’t have more candle scents/soap scents, etc.?
    1. Putting a product on the market is a lot more work than “Ok, I’m going to put this on the market today.” We have to buy fragrances/ingredients to make product, ensure it goes through complete testing, if it passes – then buy packaging and labels, pay a photographer, store the inventory, and then hope it is successful on the market. This process can take months. We’ve significantly narrowed our product line to ensure the products are successful and attributed to our vision and branding.

Do you have any other questions for us that we have not addressed? Email us at info@scentsthemoment.com and ask us!

 




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