Frequently Asked Questions

Candle Questions

  1. Why does my candle have frosting on the side?

    Frosting is usual for soy wax, as is some seeming gaps of jar adhesion. This is completely normal for true soy candles.

  2. Why is the color different for the same type of candle?

    Because each candle we create is by hand, it is normal and natural for there to be some color variation. In fact, if you wanted, you could customize your order so that it has a completely different color or shade; just contact us.

  3. What is a wax tartlet?

    Some people prefer to use wax warmers instead of a traditional light-the-wick candle. Tartlets are wax melts that go inside the warmer to give off aroma as they melt.

  4. How long should I burn my candle?

    It is recommended that you burn your candle for at least 1 hour per inch of the diameter of the candle. Don't feel like doing math, no problem. You want to burn your candle until it has a full 1/4 - 1/2 inch melt pool. Typically, you don't want to burn your candle for longer than 4 hours at a time. Learn more here.

  5. My wick is turning black and curving, what should I do?

    This is called "mushrooming," and is typical for a wick to do this if it hasn't been trimmed. You want to make sure you trim your wick when the candle is cool, between each burning, to prevent this build-up of carbon.

  6. What is a good way to store my candle?

    You want to store your candles in cool, dry areas, with the lid on. This prevents dust and lint from building up, which could potentially ignite and be dangerous. 

  7. My wick is drowning and/or the wax on the sides isn't melting, what should I do?

    This happens when the candle has not been initially burned long enough. Candle wax has a "memory" which means it will continue to burn the same diameter it was originally burned. To avoid this from happening all together, please refer to question 4. If this has already happened, what you need to do is extinguish your candle, wait for it to cool and dry, then use a semi-sharp object (like a butter knife) to dig out your wick and scrape the sides of the candle. Try relighting the candle. If you're still having a problem, you can use a heat gun or hair-dryer for the sides of the candle to spot-heat your problem areas.

  8. When is it time to discard my candle?

    When you have about 3/4 inch of wax remaining, it's time to buy a new candle!

  9. What does "hot throw" and "cold throw" mean?

    Hot throw is the amount of scent a candle gives off while burning, and cold throw is the amount of scent a candle gives off when cool.

  10. I just lit my candle, why can't I smell it?

    It typically takes at least 30 minutes of burning for you to start noticing the hot throw of a candle.

  11. My candle spilled, what should I do?

    The beauty of soy wax is that it is easily cleaned. You should be able to get wax off of most hard surfaces with a paper towel and some rubbing alcohol. If it accidentally spilled on a carpet, you should refer to the instructions of the carpet manufacturer for proper cleaning.

  12. Why don't you use essential oils in candles, isn't that unnatural?

    While fragrance oils are chemically manufactured, the ones we use are perfectly safe (they're even skin safe) and phthalate-free. Essential oils are very dense and will often drown your wicks, which is why we don't use them. Essential oils also often have low flashpoints, which mean they can combust at very low temperatures…we don’t want your candles exploding! Finally, essential oils are excellent for aromatherapy, and you’ll find them in our soaps and roll-ons, but they’re cost-prohibitive for candles; they’ll burn right up at a higher price and you won’t even smell them.

  13. What does it mean when you say your candles are vegan?

    To be vegan means one does not use any animals or animal by-products. For example: beeswax is often used in candles and/or body products, but they were derived from animals, so they are not vegan. Be cautious by reading all ingredients and look for the PETA logo. Some products will still claim to be "vegan-friendly," but are using animal by-products. We do not. Not ever.

  14. I can't find a candle I purchased before, where is it?

    We are always changing our product line to match the seasons.  If you purchased a candle you loved from us before, and we’re no longer listing it, we’re often capable of customizing for a fee, just contact us.

  15. Why do you use soy instead of paraffin?
    You can read about the benefits of soy candles on our blog.

Bath and Body Questions

  1. What does it mean when you say your products are vegan?

    To be vegan means one does not use any animals or animal by-products. For example: milk, beeswax, buttermilk, lanolin, emu oil are often used in candles and/or body products, but they were derived from animals, so they are not vegan. Be cautious by reading all ingredients and look for the PETA logo. Some products will still claim to be "vegan-friendly," but are using animal by-products. We do not. Not ever.

  2. Can I use the scrubs in the shower?

    Yes, absolutely, but we must caution you about the oil - this may cause your shower to become slippery, so please be careful! 

  3. You use essential oils in your products, are they safe on my skin?

    Yes, we use very small amounts of essential oil, which is naturally diluted by the other plant-oils in the formulations. We never recommend you directly use essential oils on your skin without proper dilution and knowledge. Please see Kayla Fioravanti's post on the safe use of essential oils.

  4. What's the right way to use a scrub?

    Take about a quarter-sized amount out of the jar (to start with), spread over the area you want to scrub, then in slow, gentle, circular motions, massage the scrub into the skin. Rinse off, and leave the remaining oil for moisture.  We recommend you pat-dry when you're finished, not rub, to keep your skin soft and supple.

  5. I have a nut allergy, what products should I avoid?

    Many of our body products incorporate butters and oils, which are often derived from nuts. We recommend you read all of the ingredient labels very carefully.

  6. Do you use any phthalates or preservatives?
    None of our fragrances use phthalates. We do use Optiphen, which is paraben and formaldehyde free, as a preservative in our scrubs.

  7. Do you use lye in your soap?
    We do use sodium hydroxide (lye) to make cold-process soap; however, after the saponification process (the sodium hydroxide attaching to the oils) happens, it is no longer lye, nor is it harmful in any way.

  8. Why are some soaps "vegan" and some are not?
    All of our products are based on botanical blends, meaning, we only use plant sources. However, some of our soaps use sustainable palm oil, from the palm tree, and this is controversial in the vegan world. While palm is still a plant, it is not considered vegan; these soaps are listed as "vegetarian."

  9. I see glitter in some of your products, won't that be messy?
    We use cosmetic-grade glitter which is made specifically to wash right off the skin. You will not glow with glitter.

Other Questions

  1. Where do you come up with the names of your products?

    We aim to capture memories with scent, and so we name our products based on what they remind us of when we smell them or use them.

  2. Where are you located?

    Our home-base is in Staten Island, New York.

  3. Do you do parties? Do you make favors?

    Yes and yes! You can find all of that information right here.

  4. How does customization work?

    We welcome opportunities to do custom work for your needs, whether that’s a large or small order. Custom fees do apply; they are predominately based on the availability of materials and labor. Custom order inquiries are easy with an initial email; we will always follow-up with a phone call. Custom orders require pre-payment and are not returnable except in the case of manufacturing defect.

  5. Can I buy your products in a retail store?
    We are located in some retail stores across the United States. Please find the list here.