All Orders in the United States Above $49 SHIP FOR FREE!
Orders Below $49: $7+ Flat Rate
Orders Above $200: All orders above $200 will require a mandatory signature confirmation.
Rates are based on weight and begin at $15.00 USD. Any duties, taxes, or fees are the responsibility of the customer.
We are committed to creating happy customers, and fully believe that you will be 100% satisfied.
You have 30 calendar days to return or exchange an item from the date you received it. If you are unhappy for any reason, let us know, and we'll help right away! Contact us first, then we will ask you to mail back any unused portion of your product. In the event of a return or exchange, upon receipt of your item, we will issue a refund or send the new item.
We are a small business and do ask your courtesy to please read all descriptions before making a purchase.
Exceptions: There are no exchanges or returns on any customized order. There are no returns or exchanges from April - September on meltable products. Buyer assumes this responsibility when making the purchase. (Please see individual product descriptions for this warning.)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or PayPal. You will receive the credit within a certain amount of days, usually 5-10, depending on your card issuer's policies. There are no cash returns. If your original payment was in cash, your return payment will be sent via PayPal ONLY.
Shipping Returns & Exchanges
To return your product, you must contact us first to receive authorization to begin an exchange or return. Returns and exchanges may be mailed to Candle Moments, PO Box 60645, Staten Island, NY 10306.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping from your original purchase will be deducted from your refund.
If you are shipping a package valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If a package is returned to Bath, Body, Candle Moments because of an un-shippable address, your credit card will be refunded less the cost of shipping and a 10% restocking fee. Please be sure the shipping address given by the customer at the time of purchase is one able to accept packages by the United States Postal Service. Candle Moments does not guarantee shipping to incorrectly listed addresses.
If you have any questions on how to return your item to us, please email us at firstname.lastname@example.org.
Only one discount or coupon code may be used per order, per account; there is no combining of codes. Only eligible on select items for the designated time periods. Discount codes and coupons cannot be redeemed for cash, credit, or merchandise. Rewards codes are considered coupons and follow the same rules and designations. Void where prohibited.
Discount codes and coupons can only be used on select items.
We are proud to offer samples to customers who make a purchase on our website. Samples are only included in shipments when available and are never guaranteed. Samples are completely randomized. As a small, independent business, we cannot honor requests for samples without a purchase.